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HELP DESK

Orders

•  How do I send flowers and gifts?

1. It’s easy! Visit the hompage, www.TajFlorist.com

2. Select your products available on the site .
3. Browse the categories and products to make your selection.
4. You will then be guided through the buying process so we can collect the information needed for successfully delivery.

•  Can I order by telephone or email?
No , the safest and most efficient way to order is via our website.

•  Do the flowers come with a vase?
A vase is not included in the price unless specified in the product description.  

•  Where can I send flowers and gifts?
You can send flowers and gifts to any city in India listed in the Delivery Cities drop down.  We currently send flowers to approximately 100 Cities in India . 

•  Do you offer same day delivery?
Yes, we work directly with local florists, just around the corner from the delivery address. We can accept same day delivery almost everywhere in India . The cut off time for same day delivery is 4 PM ( India time ) .

•  Can I send flowers on Sundays or National Holidays ?
Yes , We can deliver flowers or any other gifts on Sundays or National Holidays 

•  Can I specify a specific time for Delivery ?
Yes , you can surely specify a specific time for delivery . We will try our best to deliver it at the time mentioned by you , but we cannot commit a fixed time for Delivery . The same will be delivered between 7 AM to 7 PM  .

•  Why do you need my phone number?
It is essential to provide us with your full contacts details, including a valid phone number. Customer service may need to speak to you to confirm the recipients address, to modify the order or to confirm payment details. We will only contact you by phone in relation to the order you have recently placed.  

•  How accurate are the photos of added products?
We will try to deliver flower arrangements as shown on the site, but at times it is practically not possible to replicate the same due to the nature of the flowers and seasonal constraints.

Since all the flowers are not available in all the seasons and to make sure that your order is not delayed due to non-availabilty of a particular flower, we will substitute that particular flower with the flower of same or higher value.

Like if you have ordered an arrangement of lilies and carnations and if the lilies are not available at that particular time, we will substitute lilies with either Anthuriums or Birds of Paradise or whichever other flower is available and is of the same or higher value. The design and the other aesthetics of the arrangements remaining the same.

In smaller towns where the florists are not able to stock the flowers of high value due to the perishable nature and their limited resources, it is always recommended that you order items that are readily available all the time with them namely Roses, Tube Roses, Glads and Gerberas. Moreover you can always email us before hand to enquire what is available in your desired destination in that season.  

•  I can’t place an order.
Please make sure you have entered all the payment details correctly. If you are still unable to place an order contact customer service at support@TajFlorist.com or they will call you immediately.

Payments

•  What credit cards do you accept?
We accept all major credit and debit cards. With some cards you need to request online transactions with your bank. If you experience any problems when you try to place an order please contact our customer service team who will help you to make sure that the order is accepted.

•  When will my credit card be charged?
Your credit card is charged immediately after you confirm the order All credit cards are processed on the secure payment platform ( Payment Gateway ) 

•  Is is safe to give my credit card detail on the internet ?
At TajFlorist the payments are processed on the secure payment gateway servers which use 128-bit SSL certificates thereby offering the highest level of encryption or security possible. This means you can rest assured that communications between your browser and Bank’s web servers are private and secure.

Deliveries

•  What happens after I place an order?
We will send you a confirmation e-mail to confirm that we have accepted your order. You will receive another e-mail after the de;ivery is done to confirm that the order has been delivered . 

•  How do I check the status of my order, track my order?
Visit our site www.TajFlorist.com . Here on top you will find the Track Order option . You can track your order from there . 

•  How do I modify or cancel my order?
To modify or cancel your order , you need to send a mail to support@TajFlorist.com , along with your order number and other details .

•  How do I contact TajFlorist customer service if there is a problem?
If you are having any problem while placing an order or if you have any queries , please send a mail to support@TajFlorist.com

•  What happens if the recipeint is not at home?
Our local florists are experts in home delivery. We know that sometimes the recipient is not at home, and this is why it is essential that you provide the e-mail and/or phone number of the recipient. Be assured that our local florist will always try to contact the recipient and make a successful delivery  

•  What hours are customer service open?
All days between 10 Am ( IST ) to 8 PM ( IST )